Module 4-Task 2: Activity 1: Writing a Report

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Activity 1a: Getting Familiar with the Concept of Quality

i- Discussion on Quality: Warm-up

The students discuss with their partners the questions provided on quality. Task 2- Activity 1a-i

ii- Getting Familiar with QA and QC

The students are given an excerpt describing major differences between quality control (QC) and quality assurance (QA). Then, the students are given a set of definitions corresponding to words in bold from the short reading on the differences between quality control and quality assurance. They are asked to match the definitions with appropriate words in the reading. Task 2- Activity 1a-ii

iii- QA vs. QC

The students are asked about the differences between QC and QA and are expected to respond based on the previously provided reading excerpt. Task 2- Activity 1a-iii

iv- Determining Processes about QA and QC

After the discussion on the differences, the students are provided with a table presenting different processes in QA and QC and asked to decide individually whether the processes are QA or QC processes. Task 2-Activity 1a-iv

v- Reflections on QA and QC-Follow-up

After giving individual responses to the table, the students are asked to discuss in groups their responses for QA/QC processes. Task 2- Activity 1a-v

Activity 1b.

Talking about Different Dimensions of Quality: Warm-up: The students are asked questions related to the quality dimension provided in the audio. Task 2- Activity 1b-i
Introducing Six Sigma: The students will be provided with a table including prompts and blanks to fill in.

Information about Lean Thinking: Lean thinking is a methodology that is used to provide optimum benefit to customers in manufacturing. In accordance with the relationship between quality and lean thinking, the historical development of the quality concepts – craft, mass production and lean thinking – has been given. The principles of Total Quality Management should be reflected in Lean Thinking practices, putting emphasis on customer satisfaction. Task 2- Activity 1b-ii

iii. The students listen to an audio on lean thinking-one of the quality dimensions and are asked to take notes while listening on the provided table Task 2- Activity 1b-iii. Please refer to this document to slow down the media if it is difficult for your students. The document is taken from https://sites.lafayette.edu/fllrc/files/2011/08/Tech-Tip_audioSlowdown.pdf

Activity 1c.

Familiarizing with TQM: The principles of Total Quality Management (TQM) are presented to students in a table and they are asked to associate the principles of TQM with practices of Lean Thinking from the previous listening. Task 2- Activity 1c- i
Principles of TQM: The students are provided with a reading text on Total Quality Management and are asked to read the text. Task 2- Activity 1c-ii

iii. Principles of TQM: The students are expected to master the target vocabulary through hypertexts integrated into the reading. The key words and definitions of those words are provided as hyperlinks and the students have the opportunity to see the definition of hyperlinked words when they need. Task 2- Activity 1c-iii

Comprehension Check: The students are given five comprehension check questions in the form of TRUE/FALSE and are asked to choose the correct alternative Task 2- Activity 1c-iv
Paraphrasing: The students are given specific sentences from the reading text and are asked to paraphrase those sentences using appropriate grammatical structures and vocabulary. They are provided with one sample paraphrase before they start. Task 2- Activity 1c-v

Estimated timing in total for activity:

In-class: 2hrs