Activity 4 – Work on dealing with suppliers (IN CLASS)
You can access the activity on Moodle by clicking here.
Students will be given a worksheet with different activities based on dealing with potential suppliers:
- They begin with a brainstorming session in which they are confronted with 6 main problems arising from ordering on-line. They should consider their own experience in such a situation and discuss it within their group, and with the teacher.
- They complete one formal e-mail of complaint to a supplier with the correct words, and read another to identify the definitions of terms used within the message
- They read a short document outlining recommendations for writing to complain
- They complete a written exercise in which they have to write an e-mail of complaint.
Estimated timing: 60 minutes in class